Jupiter & Lo aims to ensure you are satisfied with your purchase. If you need to return an item, our process is straightforward and compliant with UK consumer law. For any queries, contact us at [email protected]
This policy applies to online purchases only. For in-store returns, please contact the shop directly.
We offer free UK returns within 30 days of delivery. To generate your returns label, please visit: Royal Mail Track My Returns
Securely package your item and take it to your local Post Office. If you do not have a printer, Royal Mail Customer Service Points can print your label using the code emailed to you.
Free returns are not available outside the UK. Please return goods to:
Jupiter & Lo
27 Gresham Street
Belfast – BT52 2PW
Northern Ireland
Unwanted items must be unopened, unused, in original packaging, and with hygiene seals intact. Due to hygiene regulations, we cannot accept returns or issue refunds for unwanted goods if:
Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of receiving it. As we dispatch orders the same day, please cancel by 4 pm on the day of ordering, where possible.
Only unopened, unworn items with intact hygiene seals qualify for cancellation returns.
If the deadline falls on a weekend or bank holiday, it moves to the next working day.
If your return reduces your order value below the £50 free shipping threshold, the standard £4.99 delivery charge will be deducted from your refund.
Refunds are processed within 14 days of receiving your returned item. We typically process refunds within 7 days. Please allow up to 5 working days for the funds to appear in your account.
If the refund deadline falls on a weekend or bank holiday, it moves to the next working day.
If you need to contact the store or want to visit us:
Belfast City Centre
27 Gresham St, Belfast BT1 1JL
Opening hours:
Monday - Wednesday 10am - 7.00pm
Thursday - Saturday 10am - 8.30pm
Sunday 12noon - 6pm
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This website sells sexually explicit material including adult toys, DVDs and other products of a sexual nature. All content is intended strictly for adults aged 18 and over.