£0.00 0

Basket

No products in the basket.

Returns & Refunds

Jupiter & Lo aims to ensure you are satisfied with your purchase. If you need to return an item, our process is straightforward and compliant with UK consumer law. For any queries, contact us at [email protected]

This policy applies to online purchases only. For in-store returns, please contact the shop directly.

How to Return an Item

We offer free UK returns within 30 days of delivery. To generate your returns label, please visit: Royal Mail Track My Returns

Securely package your item and take it to your local Post Office. If you do not have a printer, Royal Mail Customer Service Points can print your label using the code emailed to you.

International Returns

Free returns are not available outside the UK. Please return goods to:

Jupiter & Lo
27 Gresham Street
Belfast – BT52 2PW
Northern Ireland

Unwanted Goods

Unwanted items must be unopened, unused, in original packaging, and with hygiene seals intact. Due to hygiene regulations, we cannot accept returns or issue refunds for unwanted goods if:

  • Packaging for sex toys, bondage items, or games has been opened or removed.
  • Hygiene seals are broken or missing.
  • Lingerie or clothing has been worn, washed, or had labels removed.

Order Cancellations

Under the Consumer Contracts Regulations 2013, you may cancel your order within 14 days of receiving it. As we dispatch orders the same day, please cancel by 4 pm on the day of ordering, where possible.

Only unopened, unworn items with intact hygiene seals qualify for cancellation returns.

If the deadline falls on a weekend or bank holiday, it moves to the next working day.

Effect on Free Shipping Threshold

If your return reduces your order value below the £50 free shipping threshold, the standard £4.99 delivery charge will be deducted from your refund.

Refunds

Refunds are processed within 14 days of receiving your returned item. We typically process refunds within 7 days. Please allow up to 5 working days for the funds to appear in your account.

If the refund deadline falls on a weekend or bank holiday, it moves to the next working day.

SUBSCRIBE TO OUR NEWSLETTER

If you need to contact the store or want to visit us:

Belfast City Centre

27 Gresham St, Belfast BT1 1JL 

 

Opening hours:

Monday - Wednesday 10am - 7.00pm

Thursday - Saturday 10am - 8.30pm

Sunday 12noon - 6pm 

© 2026 - Jupiter and Lo Ltd. All rights reserved
Terms & Conditions FAQ's Privacy Policy Refund and Returns Policy

Password Reset

Enter your details below and if you are a valid user on our system, you will receive an email with instructions on how to reset yuor password.
You were not leaving your cart just like that, right?

You were not leaving your cart just like that, right?

Enter your details below to save your shopping cart for later. And, who knows, maybe we will even send you a sweet discount code :)