£0.00 0

Basket

No products in the basket.

Frequently asked questions

Welcome to the frequently asked questions page. Here we have answered some of the most common questions we get asked.

Delivery

Jupiter and Lo will ship all UK orders over £50 FREE of charge. Orders under £50 will incur a £4.99 charge.

Your order will be delivered using Royal Mail Tracked 48. On dispatch of your order, you will be sent a Royal Mail tracking number. Expected delivery within 2 working days in the UK.

Royal Mail Guaranteed Next Day Delivery is available for £7.99. Orders placed before 4.00 pm, Monday to Friday, can choose this option at checkout. This service guarantees next working day delivery, including Saturdays, within mainland UK only, and you’ll receive a delivery notification via email or SMS once your order has been dispatched.

ALL ORDERS are shipped in plain, discreet packaging. Moreover, payments on your card or bank statement are displayed as D2D Trading.

Orders placed using the Royal Mail delivery service between Monday and Friday are dispatched the same day. If you order before 4.00 pm, 95% of UK orders arrive within 2 working days.

Orders with Royal Mail Guaranteed Delivery before 4.00 pm are dispatched the same day and guaranteed next-day delivery, including Saturdays.

Please place orders before 4.00 pm for same-day dispatch.

Yes, orders placed before 4.00 pm with Royal Mail Guaranteed delivery are delivered the next day, including Saturday.

Your tracking number will be emailed upon dispatch. Track your order at Royal Mail Track My Item

A card will be left with instructions to arrange redelivery.

We currently ship to Northern Ireland and the UK.

All goods are dispatched from Northern Ireland, either from our store.

Returns

Under the Consumer Rights Act 2015, you are entitled to a repair, replacement, or refund if a product is faulty, not as described, or does not perform as reasonably expected. Notify us promptly. View our Returns Policy

If purchased online, you can cancel within 14 days of delivery under the Consumer Contracts Regulations. Items must be unused, unopened, and with all hygiene seals intact.

Once we receive and inspect your returned item, we aim to process your refund within 7 days to the original payment method.

Payments and Security

We currently accept VISA, Mastercard and PayPal payments.

Payment is usually taken at the time of order placement for faster processing.

We use a triple protection process to guard your details when ordering online.

General Information

You can email us at [email protected]

SUBSCRIBE TO OUR NEWSLETTER

If you need to contact the store or want to visit us:

Belfast City Centre

27 Gresham St, Belfast BT1 1JL 

 

Opening hours:

Monday - Wednesday 10am - 7.00pm

Thursday - Saturday 10am - 8.30pm

Sunday 12noon - 6pm 

© 2026 - Jupiter and Lo Ltd. All rights reserved
Terms & Conditions FAQ's Privacy Policy Refund and Returns Policy

Password Reset

Enter your details below and if you are a valid user on our system, you will receive an email with instructions on how to reset yuor password.
You were not leaving your cart just like that, right?

You were not leaving your cart just like that, right?

Enter your details below to save your shopping cart for later. And, who knows, maybe we will even send you a sweet discount code :)