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Delivery

Delivery Information

ALL ORDERS are shipped in plain, discreet packaging. Payments on your card or bank statement will appear as HS Trading, without indicating the nature of your purchase.

Same-Day Dispatch: We aim to ship all Royal Mail orders the same day if received Monday to Friday before 4:00 pm (excluding weekends and public holidays).

Weekend Delivery: Please note that if you place an order after 4:00 pm on Friday or during the weekend, it will be processed on the following Monday (excluding public holidays).

Delivery Options

Delivery Type Cost Delivery Time
Royal Mail Tracked 2–4 Working Days £4.99 per order Your order will be delivered using Royal Mail’s Tracked 48 service. Once dispatched, you will receive a Royal Mail tracking number. Delivery usually takes 2–4 working days within the UK.
FREE Royal Mail Tracked 2–4 Working Days Free on all standard orders over £50 Your order will be delivered using Royal Mail’s Tracked 48 service. Once dispatched, you will receive a Royal Mail tracking number. Delivery usually takes 2–4 working days within the UK.
Royal Mail Tracked 1–2 Working Days £5.99 per order Your order will be delivered using Royal Mail’s Tracked 24 service. Once dispatched, you will receive a Royal Mail tracking number. Royal Mail aims to deliver your order within 1 working day, however delivery can take 1–2 working days within the UK.
Royal Mail Guaranteed Next Day £7.99 per order Orders placed before 4:00 pm can be sent via Royal Mail Guaranteed Next Day Delivery. This service offers guaranteed next-working-day delivery, including Saturdays, within mainland UK only, with delivery updates sent to you via email or SMS. Bank Holidays excluded.
Click & Collect Free on all orders Choose our Click & Collect service to collect your order.

Harmony: 99a Charing Cross Road WC2H 0DP (same-day collection available if ordered before 10.00 pm, Monday to Friday).

Please note: You will receive an email notification once your items are ready for collection.

Additional Information

Please note that if you live in the Highlands area, delivery may take longer than specified. Orders outside of mainland UK are unlikely to arrive the next working day. Please allow 2-5 days, depending on the destination. In case of adverse weather, please check the Royal Mail website for possible delays.

Not at home during the day? No problem. Your billing address should match the address registered to your card, but you can choose an alternative delivery address. Simply enter the desired delivery address during checkout.

Tracking Your Order: Your unique tracking number will be emailed to you once your order has been dispatched.

Please note that jupiterandlo.co.uk cannot be held responsible for orders delayed due to incorrect address information provided during checkout.

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If you need to contact the store or want to visit us:

Belfast City Centre

27 Gresham St, Belfast BT1 1JL 

 

Opening hours:

Monday - Wednesday 10am - 7.00pm

Thursday - Saturday 10am - 8.30pm

Sunday 12noon - 6pm 

© 2026 - Jupiter and Lo Ltd. All rights reserved
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